WinWinBet Terms and Conditions

1 Introduction

These Terms and Conditions ("Terms") govern the relationship between WinWinBet ("winwinbet", "we", "us", "our") and any person ("you", "player", "user") who accesses or uses the winwinbet platform at winwinbet.today. The winwinbet platform includes the website, mobile browser experience, any downloadable app, and all games, betting markets, and services available through these channels.

Winwinbet is an online betting and gaming platform designed for players in Bangladesh. All services are provided in Bangladeshi Taka (BDT) and are accessible via mobile banking services including bKash, Nagad, and Rocket. These Terms apply to all use of the winwinbet platform regardless of how you access it.

These Terms should be read alongside the winwinbet Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and winwinbet. Where there is any conflict between these documents, these Terms take precedence unless otherwise stated.

2 Eligibility

To register and use the winwinbet platform, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

• Age: You must be at least 18 years of age. Winwinbet does not permit underage gambling under any circumstances. We reserve the right to request proof of age at any time and to suspend accounts pending verification.
• Location: You must be accessing the winwinbet platform from a jurisdiction where online betting is not prohibited by local law. It is your responsibility to ensure that your use of winwinbet complies with the laws applicable to you.
• Legal capacity: You must have full legal capacity to enter into a binding agreement. If you are acting under any legal restriction that limits your ability to enter contracts, you are not eligible to use winwinbet.
• Not a winwinbet employee: Employees, contractors, and immediate family members of winwinbet staff are not permitted to hold player accounts or participate in any betting or gaming activity on the platform.
• Not self-excluded: If you have previously requested self-exclusion from winwinbet or from any other gambling platform, you must not attempt to register a new account until the exclusion period has fully expired.

Winwinbet reserves the right to verify eligibility at any point. Providing false information during registration or at any subsequent verification stage is a breach of these Terms and will result in account closure and forfeiture of funds.

3 Account Registration

To access the full winwinbet platform, you must create a registered account. Registration is free and takes less than two minutes. During registration, you will be required to provide accurate personal information including your name, date of birth, contact number, and preferred payment method.

• One account only: Each person may hold only one winwinbet account. If you already have an account, do not register again. Duplicate accounts will be closed and any associated balances will be voided.
• Accurate information: All information provided during registration must be truthful and current. You are responsible for keeping your account details up to date. Winwinbet is not liable for issues arising from outdated or incorrect account information.
• Account security: You are responsible for maintaining the confidentiality of your winwinbet login credentials. Do not share your password with anyone. Winwinbet will never ask for your password via chat, email, or any other channel.
• Unauthorised access: If you suspect that your winwinbet account has been accessed without your authorisation, contact support immediately via live chat. You are responsible for all activity on your account until you report a security breach.
• Verification: Winwinbet may require identity verification at any stage, including before processing withdrawals. Verification documents may include a national ID card, passport, or other government-issued identification. Accounts that fail verification may be suspended.

4 Deposits and Withdrawals

All financial transactions on winwinbet are conducted in Bangladeshi Taka (BDT). Winwinbet supports deposits and withdrawals via bKash, Nagad, and Rocket. There are no currency conversion fees applied to any transaction on the winwinbet platform.

• Minimum deposit: The minimum deposit amount on winwinbet is stated on the deposit page and may be updated from time to time. Players will be notified of any changes to minimum deposit thresholds.
• Deposit processing: Deposits via bKash, Nagad, and Rocket are credited to your winwinbet account instantly in most cases. If a deposit does not appear within 15 minutes, contact support with your transaction reference number.
• Withdrawal requests: Withdrawal requests are processed to the same payment method used for the most recent deposit. Winwinbet aims to process all withdrawal requests within five minutes during normal operating hours.
• Withdrawal verification: Winwinbet may request identity verification before processing a withdrawal, particularly for first-time withdrawals or withdrawals above a certain threshold. This is a standard security measure to protect your account.
• No third-party payments: Deposits must be made from a payment account registered in your own name. Winwinbet does not accept deposits from third-party accounts. Withdrawals will only be sent to an account registered in your name.
• Bonus funds: Bonus funds are separate from real money funds. Bonus funds cannot be withdrawn until the applicable wagering requirement has been completed. Real money funds can be withdrawn at any time subject to verification requirements.

5 Betting Rules

The following rules apply to all bets placed on the winwinbet platform, including sports betting, live betting, casino games, and any other wagering activity available on the platform.

• Bet confirmation: A bet is only valid once it has been confirmed by the winwinbet system and a bet reference number has been issued. Bets that are not confirmed due to technical issues are not valid and any stake will be returned.
• Odds changes: Odds on winwinbet are subject to change up until the moment a bet is confirmed. The odds displayed at the time of confirmation are the odds that apply to your bet. Winwinbet is not responsible for odds changes that occur between the time you select a bet and the time it is confirmed.
• Void bets: Winwinbet reserves the right to void any bet that was placed based on incorrect odds caused by a technical error, data feed error, or human error. In such cases, the stake will be returned to your account.
• Match cancellations: If a sporting event is cancelled or abandoned before the minimum required play time has been completed, bets on that event will be voided and stakes returned. Specific rules for each sport are available in the platform help section.
• Maximum winnings: Winwinbet applies maximum payout limits per bet and per day. These limits are displayed on the relevant betting markets. Winwinbet reserves the right to limit the maximum stake or payout for any player at its discretion.
• Live betting: Live betting markets on winwinbet are subject to suspension at any time during an event. Bets placed during a suspension period will be voided. Winwinbet is not responsible for connectivity issues that prevent a player from placing a live bet.

6 Bonuses and Promotions

Winwinbet offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to the specific terms stated at the time of the offer, as well as the general bonus rules set out below.

• Wagering requirements: All bonus funds are subject to a wagering requirement before they can be withdrawn. The wagering requirement multiplier and eligible games for each bonus are stated in the individual bonus terms. Winwinbet does not apply hidden wagering conditions.
• One bonus at a time: Players may only hold one active bonus at a time on winwinbet. If you have an active bonus, you cannot claim a new bonus until the existing one has been completed or forfeited.
• Bonus expiry: All bonuses on winwinbet have an expiry period. If the wagering requirement is not completed before the bonus expires, the bonus funds and any winnings generated from them will be removed from your account.
• Bonus abuse: Winwinbet monitors bonus usage for patterns that suggest abuse, including but not limited to: creating multiple accounts to claim the same bonus, placing low-risk bets to meet wagering requirements, or coordinating with other players to exploit bonus offers. Any account found to be abusing bonuses will be closed and all associated funds forfeited.
• Winwinbet's discretion: Winwinbet reserves the right to modify, suspend, or cancel any bonus or promotion at any time. Players will be notified of material changes to active bonuses where possible.

7 Fair Play and Prohibited Conduct

Winwinbet is committed to providing a fair and secure betting environment for all players. The following conduct is strictly prohibited on the winwinbet platform:

• Automated betting: The use of bots, scripts, or any automated software to place bets or interact with the winwinbet platform is prohibited. All betting activity must be carried out manually by the registered account holder.
• Collusion: Coordinating with other players to gain an unfair advantage in any game or betting market on winwinbet is prohibited. This includes sharing information about live game states, coordinating bets, or any other form of collusion.
• Exploiting errors: If you become aware of a technical error, software bug, or pricing mistake on winwinbet, you are required to report it to support immediately. Deliberately exploiting any error to gain an advantage is a breach of these Terms.
• Fraudulent activity: Any attempt to defraud winwinbet or other players, including through chargebacks, false identity claims, or manipulation of payment systems, will result in immediate account closure, forfeiture of all funds, and may be reported to relevant authorities.
• Match fixing: Placing bets on events that you have any involvement in influencing, or that you have reason to believe are fixed, is strictly prohibited and may constitute a criminal offence.

8 Account Suspension and Closure

Winwinbet reserves the right to suspend or close any player account at any time, with or without prior notice, in the following circumstances:

• Breach of Terms: Any breach of these Terms and Conditions may result in account suspension or permanent closure at winwinbet's discretion.
• Verification failure: Failure to provide satisfactory identity verification documents within a reasonable timeframe will result in account suspension until verification is completed.
• Suspected fraud: Accounts suspected of fraudulent activity will be suspended immediately pending investigation. Winwinbet will cooperate with law enforcement agencies where required.
• Inactivity: Accounts that have been inactive for an extended period may be subject to an inactivity fee or closure. Players will be notified before any inactivity fee is applied.
• Player-requested closure: You may request to close your winwinbet account at any time by contacting support. Any real money balance at the time of closure will be returned to your registered payment method after verification.

9 Responsible Gaming

Winwinbet takes responsible gaming seriously. We provide a range of tools to help players manage their betting activity and maintain control. These tools are available directly from your account settings and can be activated at any time.

• Deposit limits: Set a daily, weekly, or monthly limit on how much you can deposit into your winwinbet account. Limits take effect immediately when reduced and after a cooling-off period when increased.
• Session time limits: Set a maximum session duration after which you will be automatically logged out of your winwinbet account.
• Self-exclusion: Request a temporary or permanent self-exclusion from winwinbet. During a self-exclusion period, you will not be able to log in or place bets. Winwinbet will not send promotional communications to self-excluded players.
• Reality checks: Enable periodic reminders that display how long you have been logged in and your net betting activity for the session.

If you are concerned about your gambling habits, please visit the winwinbet Responsible Gaming page for more information and access to support resources.

10 Privacy and Data

Winwinbet collects and processes personal data in accordance with our Privacy Policy. By registering an account on winwinbet, you consent to the collection and use of your personal data as described in the Privacy Policy. Key points include:

• Data use: Your personal data is used to operate your account, process transactions, verify your identity, and provide customer support. Winwinbet does not sell your personal data to third parties.
• Payment data: Payment information is processed securely via our payment partners. Winwinbet does not store full payment credentials on its own servers.
• Communications: By registering on winwinbet, you may receive account-related communications. You can opt out of promotional communications at any time from your account settings.
• Data retention: Winwinbet retains account data for the period required by applicable regulations. Closed accounts may have their data retained for a minimum period for compliance purposes.

For full details on how winwinbet handles your data, please review our Privacy Policy.

11 Limitation of Liability

To the maximum extent permitted by applicable law, winwinbet's liability to any player is limited as follows:

• Service availability: Winwinbet does not guarantee uninterrupted access to the platform. Scheduled maintenance, technical issues, or circumstances beyond our control may result in temporary unavailability. Winwinbet is not liable for losses arising from platform downtime.
• Betting decisions: All betting decisions are made by the player. Winwinbet is not responsible for the outcome of any bet or game. The player accepts that gambling involves risk and that losses are possible.
• Third-party services: Winwinbet uses third-party payment processors and game providers. Winwinbet is not liable for failures or errors caused by these third-party services beyond what is within our reasonable control.
• Maximum liability: In any event, winwinbet's total liability to a player in connection with any single incident shall not exceed the amount deposited by that player in the 30 days preceding the incident.

12 Changes to Terms

Winwinbet reserves the right to update or modify these Terms and Conditions at any time. When material changes are made, winwinbet will notify registered players via the email address or contact number associated with their account, or via a prominent notice on the platform.

Continued use of the winwinbet platform after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

The date of the most recent update to these Terms is displayed at the top of this page. We recommend reviewing these Terms periodically to stay informed of any changes.

13 Contact

If you have any questions about these Terms and Conditions, or about any aspect of the winwinbet platform, please contact our support team. We are available 24 hours a day, seven days a week.

• Live chat: Available directly from any page on the winwinbet platform. This is the fastest way to reach our support team.
• Email: You can reach winwinbet support at [email protected]. We aim to respond to all email enquiries within 24 hours.
• FAQ: Many common questions are answered in our FAQ section. We recommend checking there first for quick answers.